National Do Not Call (NDNC)

In Year 2007, Telecom Regulatory Authority of India (TRAI) set up do not disturb( DND) . DND also called as National Do Not Call (NDNC). Registry to curb unsolicited Commercial calls. For Examples Any Calls ,messages through telecom system promoting any commercial transaction for goods, investments or services, which a subscriber does not want to receive. This process failed to help customers and in 2011, Telecom Regulatory Authority of India(TRAI) came up with new policy with name National Customer Preference Register (NCPR) and IT became operational on Tuesday 27th September, 2011. Mobile / cell phone users who want to register their mobile / cell phone number for Do not call registry may be Dial 1909 or SMS to 1909 with keywords "START 0" for Registration and "STOP DND" for De-registration. Requests will become effective in 7 days from the date of request. Semi block / Partial Blocking: Mobile / Cell phone users want to partially Blocked mode to call/sms. Apart from normal full blocking of telemarketing calls, subscriber now will also be able to opt for partially blocked mode, which will allow to receive promotions for specific categories like real estate, education, finance, entertainment, health and tourism etc. This seperate list will be now called as National Customer Preference Register (NCPR). By Default, All subscribers will be moved to fully blocked mode. For partial blocking, SMS/Message needs to sent to 1909 will be "START Option-Code" and "STOP Option-Code" .Mobile / Cell phone users choose one or multiple options from the list of seven given categories . Dialling the toll free number 1909; or Sending an SMS to 1909 SMS Processing for "National Do Not Call (NDNC) or do not disturb( DND) ". Option code for each category as Below : 1.Banking/Insurance/Financial products/credit cards Send SMS "START 1" to 1909 2.Real Estate Send SMS "START 2" to 1909 3. Education Send SMS "START 3" to 1909 4. Health Send SMS "START 4" to 1909 5. Consumer goods and automobiles Send SMS "START 5" to 1909 6. Communication/Broadcasting/Entertainment/IT Send SMS "START 6" to 1909 7. Tourism Send SMS "START 7" to 1909 After that Confirmation one Sms /message Received. This message "Your Request to START 'Option Code' has been received. Plesae reply Y to confirm your request or N to ignore your request" . After Mobile/call users send Reply sms. If you send "Y" , then Received another message for complete Register Process. This Register Message "Your Request Has been registered. A unique reference number will be snt to you shortly. Thank u". So if you want to receive messages relating to multiple categories. like as Real Estate and Tourism products, then send SMS "START 2,7? to 1909. Similar above process messages /sms received . The customers can check the status of their registration by clicking on "Customer Registration Status". Customer/User can also change the preferences after 7 days of registration or the last change of preference. If customer receives UCC even after 7 days of registration, he can register a complaint with his service provider within three days of receipt of such UCC by dialing or sending SMS to 1909. Customers/mobile user will have to provide the telephone number or header of the message from where the call or message has been received along with the date and time. How to complain: For complaint through SMS, customer has to send SMS COMP TEL NO XXXXXXXXX, dd/mm/yy, Time hh:mm to 1909. Where XXXXXXXXXX - is the telephone number or header of the SMS, from which the UCC has originated. Service Provider will take action on complaint and inform the complainant within 7 days of lodging of complaint. Customers may check registration status of his complaint through the click here " UCC Complaint Registration Status ". Customers not registered with NCPR can also identify the commercial calls because they will all come from numbers starting with '140'. This is a series specially earmarked for telemarketers. Also, in order to control the possibility of SMS packages (Those allow a Bulk sms /messages number of SMS per day) to be used by the telemarketers for sending large number of SMSs from a normal telephone number, a limit of 100 SMS per day per SIM has been laid down under these regulations except on blackout days. Further, all commercial calls or SMS except the transactional SMSs will be sent to the customers/users only between 9AM and 9PM.   Reference: